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| FAQ |
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Do you have a shopfront ?
No we are an internet only business.
Why don’t you list a phone number ?
We are not set up to take phone orders, as it’s more efficient to order on the website. If you have a query use the contact us webpage and we’ll get back to you as soon as we can. We aim to reply within 24 hours, but it’s usually much sooner than that.
Where are you based ?
We are based in Mordialloc, to the south of Melbourne.
Do you sell anywhere except on line ?
Yes, we do, you can purchase a selection of beads at the monthly Bead Society of Victoria meetings at Carnegie Library and at selected shows. Info will be posted on the website about which shows we are attending.
Can I pick up orders ?
We prefer not to have pick ups, but if this is your only option, please contact us prior to selecting this option to make arrangements.
You can also place an order on line and arrange to pick up at the Bead Society meetings at Carnegie Library on the 2nd Sunday of each month or any shows we may be attending.
Are you registered for GST ?
Yes we are.
Do you sell wholesale as well as retail ?
No, as we are a small business, we do not carry the volume necessary for wholesale.
I want to buy some products in bulk, but you don’t offer wholesale prices, can I arrange a special order ?
Yes, while this is not strictly wholesale, we are willing to order seed beads in bulk packs, however this will have to wait until our next order. Please contact us to discuss details.
When will you take credit cards ?
We cannot process credit cards on line, we only take credit cards at shows and have a minimum $50 spend.
How can I pay for my order
You can pay by internet banking, (bank transfer) or you can use PayPal or Paymate. When you get the email with confirmation of order, the email address will be the one to use with your payment to PayPal or Paymate. Use your order number when making any payments.
What post options do you have
For Australian orders we offer regular post, registered post or Express Post. For international order we post airmail.
I’m having trouble creating an account ?
Make sure you are not getting an error message on any field when you complete the information. Error messages are listed near the top of the page. If problems continue contact us and will we take a look at the problem.
I can’t complete my order, what is wrong ?
The most common reason for not being able to complete an order is not enough stock of a particular item. If this is the case, you should see a message at the bottom of the screen indication which products we do not have enough of.
Do you have a minimum order ?
No, we don’t, order as little as you want, but keep in mind postage costs, so you may want to order a few things to make the most of postage costs.
What quality are your seed beads ?
They are Japanese seed beads – the best quality in the world. They are more uniform than other seed beads and have larger holes enabling several passes of thread. We also offer a small ramge of Czech seed beads, these are also good quality, but do have smaller holes.
Why do some of the seed beads state the brand and other just say Japanese ?
We source our seed beads from several suppliers, some deal with all three manufacturers so they can provide an optimal supply of colours, and are not able to provide the exact brand.
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